Terms of Use

Welcome to Karam. By using our website or platform, you agree to these terms. If you do not agree to them, please do not use the service.

1. Definitions

• "Karam": the Karam platform, a Saudi company based in Riyadh.
• "Service": the platform, the website, the APIs and the related tools.
• "User": the person or business that uses the service.

2. Description of the service

Karam is a cloud customer service platform that includes AI specialized in the Saudi dialect, conversation automation, and integration with communication channels (WhatsApp, Instagram, live chat) and business systems.

We may add, modify or discontinue certain features of the service. We will seek to inform customers of material changes as far as the nature and circumstances of the change allow.

3. Account and responsibilities

• You are responsible for the accuracy of the information you provide when registering.
• You are responsible for keeping your account credentials confidential, and for any activity carried out through your account.
• If you suspect any unauthorized use of your account, you must notify us immediately.
• You must be legally authorized to use the service on behalf of the business you represent.

4. Acceptable use

You agree not to:

• Use the service for any unlawful or harmful purpose.
• Send content that is offensive, misleading or infringes the rights of others.
• Attempt to breach the platform or bypass its security controls.
• Use the service to send unsolicited messages (spam) or to violate the policies of messaging and social platforms.
• Resell or redistribute the service without prior written permission.

5. Subscriptions and payment

Subscription fees are set in the service contract signed between you and Karam. Unless stated otherwise:

• Subscriptions are monthly or annual, and renew automatically unless canceled before the end of the period.
• Fees are non-refundable once the period has started, except in cases provided for in the contract.
• Prices are stated in Saudi riyals and exclude value added tax, unless explicitly stated.

6. Intellectual property

The platform, the logo and all content (excluding customer data) are owned by Karam. The service does not grant you any right to use our trademarks without written permission.

The data you upload to the platform (documents, conversations, systems and the like) remains your property. You grant us a non-exclusive, renewable license to process it for the following purposes: operating the service, providing technical support, complying with statutory obligations, and developing and improving the product.

Karam may use aggregated and anonymized data derived from use of the service for product improvement, model development and internal statistics, and to publish aggregated indicators and statistics about the e-commerce sector that do not reveal the identity of any merchant or customer, without this including any identifiable personal data.

7. Privacy

The processing of your data is governed by the Privacy Policy and by the provisions of the Saudi Personal Data Protection Law.

8. AI limitations

The service includes AI tools that generate replies, recommendations and summaries based on the business's data and communication channels. While we strive for high quality, AI output may contain inaccuracies or outdated or incomplete information.

You acknowledge that you are responsible for:

• Reviewing and adjusting AI output before relying on it for business decisions or binding communication with your customers.
• Setting up rules for escalation to a human in sensitive cases or cases outside the scope of training.
• Monitoring AI performance regularly and reporting any malfunction.

Karam makes no express or implied warranty that AI output will be free of errors, and is not liable for decisions or messages arising from output that the customer has not reviewed.

We do not use the content of your customers' production conversations to train general AI models without your explicit consent.

9. Limitation of liability

The service is provided "as is". To the maximum extent permitted by law, Karam is not liable for any indirect losses, loss of profits, or consequential damage resulting from use of the service.

Karam's total financial liability does not exceed the fees actually paid during the twelve months preceding the event giving rise to the liability.

10. Indemnification

You bear any claims or losses arising from your breach of these terms, your infringement of the rights of a third party, or your use of AI output without adequate review.

11. Force majeure

Neither party is liable for any delay resulting from circumstances beyond its reasonable control, and the affected party must give notice as soon as possible and make reasonable efforts to reduce the impact.

12. Suspension and termination

a. Karam's right to suspend

Karam may suspend your access to the service in whole or in part in the following cases:

• You are late in paying fees after a collection notice.
• You violate the acceptable use rules (Section 4) or any provision of these terms.
• Your conduct puts the platform, the Karam team or other customers at risk.
• We receive an order from a competent regulatory authority.

We seek to notify you in advance, unless immediate suspension is necessary. Suspension does not release you from the fees due for its duration.

b. Termination

Karam may terminate your account if a violation continues after reasonable notice, or if you are declared bankrupt or stop paying. You may also cancel your subscription at any time in accordance with the terms of the contract.

c. After termination

After termination, your account data and conversations are deleted in accordance with the Privacy Policy. You may request a copy of your data before termination, and we will provide it within a reasonable period. Financial and accounting data remains retained in accordance with the applicable tax regulations.

13. General provisions

Severability: If any provision of these terms is found to be unenforceable, the remaining provisions remain in full force and effect.

Assignment: You may not assign these terms to a third party without our prior written consent. Karam may assign the contract (as in cases of merger or acquisition) without needing your consent.

Notices: Legal notices to us are sent to admin@karamai.co, and to you at the email address registered with Karam.

14. Governing law and dispute resolution

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising from them is referred to the competent courts in Riyadh, unless the parties agree in writing on an alternative resolution mechanism (such as arbitration at the Saudi Center for Commercial Arbitration, SCCA) in the service contract.

15. Amendments

We may amend these terms from time to time. We will publish the updated version here, and your continued use of the service means you accept the amendments.

16. Contact

For any legal or contractual inquiry: admin@karamai.co.